Crisis Management Association

Crisis Management Association is a humanitarian organization based in Greece that focuses on providing health and dental care for vulnerable refugees and displaced persons.

In the fall of 2019, our founders traveled to Camp Moria, Europe’s largest refugee camp, located on the island of Lesbos, Greece. Holding upwards of 13,000 refugees, the camp was terribly overcrowded, with residents living in poor conditions. While we were there, we learned that health providers were overwhelmed with the number of patients requiring treatment each day and that refugee patients lacked access to their medical records after they left the camp.

In addition, Greek refugee camps were using a paper-based health record system which was difficult to manage and was quite disorganized.

Without a centralized health documentation system, refugee patients were receiving fragmented and inadequate treatment, and without accurate health data, public health officials and administrators are unable to efficiently monitor a refugee camp’s medical well-being. Doctors were struggling and refugee patients were not getting the treatment they deserved.

Refugees are one of the world’s most vulnerable populations, and when the COVID-19 pandemic struck, the need to protect them became even more significant. Clinicians at Camp Moria reported an urgent need for tools that would help them quickly document and analyze refugee data.

Development and Launch

October 2019

• We conducted an in-person needs assessment of Camp Moria’s medical infrastructure to create a digital solution that would bridge the health disparities faced by refugees there.

October 2019 - March 2020

• Our team worked in close collaboration with humanitarian leaders and camp physicians to meet their exact medical, cultural, and organizational needs.
• Simple interface design so users can easily learn and navigate the system
• Personalized forms for highly-accurate documentation + healthcare
• Low code for fast and affordable edits
• Data analytics feature to track demographic infomation while monitoring the spread of COVID-19

March 2020

• We launched Frontida Records and deployed the CMA Electronic Health Record and Central Triage System.

Result

• 1 clinic
• 13,000 refugees

Launching in Camp Moria, we helped over 2,000 refugees from Afghanistan, Syria, and Iran across 4,500 patient visits. Our EHR also helped harness and communicate real-time data trends with the Greek Ministries of Health.